We offer a 30-day, money-back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 30 days for a prompt refund, or you may exchange the item for an item of equal or lesser value.
- All items must be in their original condition. Please return items in their original shrink wrap.
- We are willing to make exceptions as needed, as long as the item has not been written in or shows no signs of usage such as creases, folds, etc.
- All items should be returned with adequate packing materials to ensure that they are not creased or otherwise damaged in the return shipment.
- You will receive a full refund of the product's purchase price minus original shipping charges and any non refundable taxes and/or fees where applicable by law.
- Our goal is to process all returns within 5 business days of receiving them back in our warehouse. In December and January, please allow up to 7-10 business days due to additional, holiday volume.
- Snoozimals.com is not responsible for lost returns.
- Customers are responsible for the cost and arrangement of return shipping.
Order Contained Damaged or Incorrect Items:
Contact our Customer Service Team at 855-846-8523 or via email and we will process your return for you!
All Other Returns or Exchanges:
- Send us your return, with a note listing order ID, by your preferred shipping method to:
ATTN: Returns Processing
6411 Burleson Road
Austin, TX 78744-1414
Products purchased from February 1 through December 25
- With receipt (fewer than 30 days old): Refund or exchange for the purchase price
- Without a receipt (or receipt older than 30 days): Exchange only for the current discounted price of product
Products purchased from December 26 through January 31
- Exchange only for the current discounted price of the product
With a Gift Receipt
- Exchange only for the original purchase value